Terms & Conditions

We are grateful for the pleasure of serving you and meeting your needs. We provide friendly customer support to our customers via website messaging and email support and try to respond our customer’s enquiries instantly within business hours. Please do not hestitate to contact us if you have any problem

General Policy

  1. Products are selling in ready stock. Normally you able to receive your parcel within 2 to 3 working days.
  2. Most of the product pictures are taken by professional pgotography. It may have picture effect compare to the actual product.
  3. We support 7 days return and exchange, please read RETURN POLICY for further information.
  4. Order will only reserve with deposit paid. If you would like to do any reservation for number of days, you may pay at least 70% of the order amount as deposit and this deposit will not refund if the order exceed 7 days without paying the balance.

Payment Policy

  1. To pay, you may transfer the amount to us by Online Fund Transfer, Cash Deposit, using ATM or Paypal service. No cash on delivery (COD) is available now.
  2. After Payment, buyer may inform us via Website comment / Email / Whatsapp by listing the Order Number, Bank Name, Payment date, Payment Amount as well as attached with your payment receipt.
  3. If you have overpaid us, we will keep it as credit for your next order.  We do not entertain your request to put the balance inside the parcel. This is to prevent the money lost in the transit.

Delivery Policy

  1. We will start our parcel packing daily (except Sunday). Your order is able to send out on the same day if we received your payment before 11.00am.
  2. We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.
  3. If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change to other product or refund.
  4. ishoppemall reserves the righs to decide the cheapest and most effective courier company based on your location and weight of your goods. Please make a remark in your order form if any delivery companies will not reach your location.
  5. We only using courier service (no pos register, pos express provided), you will likely receive your parcel within 2 to 3 working days within Malaysia.
  6. After sending out your parcel, we may inform you of the tracking number by your contact email / Website / Whatsapp.
  7. If you are not receiving your parcel after 3 days, please contact the courier company directly.If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for resending the parcel. Customers will have to pay us the additional shipping to resend the parcel.

Goods Exchange Policy

  1. We provide 100% return warranty on all products you’ve purchased regardless of the reason being dissatisfaction or a defected item.
  2. Unless it is our mistake for sending the wrong item to you or received damage products, otherwise all costs on shipping will bear by customer. Generally if customer request to post back the parcel, we will bear your shipping fee up to maximum RM7 depending on the weight of the goods.
  3. To avoid the warranty being abused, all refund is not in cash form but in exchange same or other products.
  4. Each piece of our online merchandise items will be scanned through our hand for quality inspection. However, quality standards are very subjective; minor stain/spots, glue stain, off-line, lint problem are not summed up as quality issues. If you would still want to return, all additional shipping cost will be borne by the customer.

REASONS

Exchange

Postage borne by

REFUND

Out of Stock

Yes

N/A

Yes

Received defect / faulty item

Yes

ishoppemall

No, only can replace same items & size

Personal reasons(Eg: Size not fit, minor stain/spots and other)

Yes

Customer

No

Defect item informed to customer before sending out

Yes

N/A

Yes

  1. The warranty is valid for 7 days after customer received parcel, customer must inform us within 2 days after received for any exchange and post back to us within 7 days from date of informing us.
  1. Please ensure the item is not used and please retain the original packing. Any stains, scratches or damages caused by carelessness will not be accepted.
  2. To request an exchange, please email us your order#, reason, date of received and exchange details (your name, hp and address) at customer@ishoppemall.com.

Returnable/Exchangeable Section

  • Items that are terribly damage or stained.
  • If the quality, design, and size of item are far from customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer.

Non-Returnable/Non-Exchangeable Section

  • Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.
  • Item design is slightly different from the picture displayed (e.g. button or pocket).
  • Return or exchange is not allowed if size measurement for slim fit item may differs about 1-3cm; loose fit item may have bigger margin different.
  • Sales items is not returnable unless it is a damage item.
  • Any Item from Premium Pre Order section that due to size, color, design, and material problem is not returnable or exchangeable.

ALL EXCHANGES MUST BE AUTHORISED BY ishoppemall and return to:

ishoppemall Network(002393792-W) (# order number)
17, Jalan Ara SD7/4G
Bandar Sri Damansara
52200 Kuala Lumpur
H/P No: 0178809023


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